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Course Conditions

Student Handbook

This student handbook contains various information including our cancellation and complaints policies as well as Privacy Policy

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First Aid Course Translation

CPR and First Aid courses include discussions, videos, and other visuals related to serious injuries, medical emergencies, and life-threatening situations to ensure participants are adequately prepared for such events. If you believe these topics may be distressing or triggering for you, please let us know as soon as possible.

Supporting your needs

Please contact us ASAP If you:

  • Require any assistance with things such as Language Literacy Numeracy or Digital skills
  • Need a support person to attend with you at the course
  • Have an assistance dog that you would like to attend with you
  • Require additional pre-course learning for those with learning differences
  • Have any mental health concerns, including issues relating to past first-aid experiences
Just to name a few things we can do.

Do you have difficulty with reading, writing and numbers ? 

Try to complete our downloadable LITERACY form below. If you find it hard, PLEASE contact us before enrolling in or attending a course with us. If you are already enrolled, contact us as soon as possible so we can provide the right support to help you succeed. 

If you are aware of any language, literacy, or numeracy (LLN) challenges that could affect your ability to complete the course, it’s important to address these early. Please don’t ignore the issue or assume that another training provider will overlook it—we’re here to support you.

It is important for you to address any LLN issues – we recommend completing a LLN course with either TAFE or contact the READING WRITING Hotline 1300 655506.

Downloadable LITERACY form
Reading Writing Hotline

You’ll need basic computer skills and internet access before and during the workshop.
This will enable you to:

  • Create and Access your Learner Portal
  • Complete any pre-course work – Learning-To-Do
  • Complete any online assessments. In most cases, we use online assessments, not paper documents

If you can use Facebook, navigate your emails or browse a website, you’re good to go!
Not sure about something? Reach out anytime – call our office on Ph 1300 880 343 or our trainers can also help on the day.

What You’ll Need
– A laptop, iPad, or smartphone. With access to your emails and the internet
– We recommend using Google Chrome for the best experience
Before the workshop
Try logging into your Learner Portal early. It’s a great time to:
– Get familiar with the system
– Update your details like your USI and other important info

If you are having difficulties logging into the Learner Portal check out our Learner Portal FAQ page

Fees and Cancellation Policy:

Course fees must be paid prior to the commencement of training unless alternative arrangements have been approved.

Refunds may be available in the following circumstances:

  • If a student withdraws from a course more than 3 business days (Monday – Friday) before the course commencement date, an administration fee of $40 will apply.
  • If a student withdraws from a course less than 3 business days’ notice, a cancellation fee of 100% workshop cost applies
  • If the RTO cancels a course or is unable to deliver the training as agreed, students will receive a full refund or transfer to an alternative course date.

Vital First Aid Training Services does not require students to pay more than $1500 in advance for training services.

All refund requests must be submitted in writing.

A fee of $20 ex gst for each transfer of workshop, (one free transfer offered).

Refunds and rebookings must be claimed within 30 days. No refund of any fees paid will be available after this time

If a student is unable to meet the physical requirements of a specific unit or presents with insufficient LLN skills to be able to complete the workshop, any fees paid in advance with be fully refunded excepting an administration fee of $20 ex gst.

Course start times are fixed. We strongly advise that students arrive at least 15 minutes early. Late arrivals will not be admitted, and a cancellation fee will apply. 

Online credit card payments will incur a transaction fee. The fee is in line with ACCC guidelines. See here for EZYPAY terms and conditions    

Critical information you need to know when attending one of our courses:

  • Ensure your Date of Birth, other personal information, and USI are entered. No certificate can be issued without a valid USI and date of birth. If you do not have a USI, you can obtain one by visiting https://www.usi.gov.au/students
  • Ensure that any pre-course On-line Learning is completed before the course. If you have any pre-course work, it will be listed under Learning to Do in your Learner Portal. Only the registered participant is permitted to complete the online work and it must be completed prior to attending the course. 
  • A smartphone/laptop or tablet with internet access is needed to complete assessments during the course (some venues also have wifi). We use online assessments which are completed on your device. The trainer will be able to assist you with this if needed. Please download and use the latest version of CHROME – our preferred browser. We cannot support other browsers. 
  • With short courses such as first aid and CPR, it is critical that they start on time. Our trainers have to ensure each student is fully aware of our expectations in relation to assessments, COVID safety, and general house-keeping. We recommend students arrive 15mins early as the course starts at the specified time. Students that arrive late will generally not be permitted into the class. A fee may apply to re-book and no refunds will be provided for late students who are refused entry.
  • PHYSICAL REQUIREMENTS – some courses require a reasonable level of physical fitness, this may include things such as the ability to complete CPR on an adult on the floor. Please see details on the actual unit you are attending to ensure you meet these requirements. Many of the requirements are mandatory – meaning they MUST be met by any RTO delivering that specific unit. If you are unsure please contact us prior to the course. 

Is the student UNDER 18 years of age?

Consent to attend a course and provide us with personal information is required for those under 18. A  consent form can be downloaded here, signed by a parent/guardian and brought with the student to the course.

Minors ( under 18 years of age ) attending courses must be accompanied by a parent or guardian. Vital First Aid cannot take responsibility for minors attending these courses. Some clubs may allow unaccompanied minors to remain in the function room, the parent /guardian should check this with the club if the parent/guardian cannot stay with the minor.

Any complaint that you have about Vital First Aid should be directed to the CEO. Vital First Aid has a formal process of investigation for all complaints and your privacy will at all times be maintained. If a mutually acceptable resolution cannot be achieved we will direct you to the appropriate organisation for further action. 

We do require ALL participants of courses to complete their profiles online prior to any certificates/statement of attainments being sent. This includes completion of AVETMISS data requirements for NCVER which includes providing information about your educational history, place of birth etc. We are unable to provide you with any Nationally Recognised certification without the USI number and the additional AVETMISS data. An example of the type of personal information that we e required to gain under AVETMISS is:

  • full name 
  • birth date
  • Gender
  • In which country were you born?
  • Do you speak a language other than English at home?
  • Are you of Aboriginal or Torres Strait Islander origin?
  • Do you consider yourself to have a disability, impairment or long-term condition? some details will be requested
  • What is your highest COMPLETED school level? 
  • Are you still enrolled in secondary or senior secondary education?
  • Have you SUCCESSFULLY completed any of full qualifications?
  • what BEST describes your current employment status?
  • what is the main reason you are undertaking this course?

A verified USI (unique Student Identifier) number is required to be supplied by every student in order to receive a certification for any of our Nationally Recognised units of competency. This is a Federal Government requirement applied to ALL Nationally Recognised training. A USI can be obtained from www.usi.gov.au 

In certain cases, students may be exempt from supplying a USI. Please refer to the USI website Exemptions for details

Students not providing a USI will not have access to the online student portal or the ability to have online verification of qualifications. Students must also be aware that if they successfully claim exemption from supplying a USI, their training activity will not be included in the National VET Activity Provider Collection and that the training activity will not appear on their Authenticated VET Transcript.

Vital First Aid is required to upload student transcripts to the USI database at least once a year – this occurs in February of each year. 

Simply attending a course DOES NOT guarantee that you will be awarded the certification for that course. 

All Nationally Recognised units of competence require you to attend the course for the required duration and also to successfully complete the assessments and any pre-course online work. The trainer / assessor will make all effort to assist you during the course but there is still no guarantee certification will be issued if you are unable to meet all of the criteria for that specific unit.  

General Practitioners may gain 5 Category 2 CPD points for CPR training. GP’s can attend any of our public CPR courses and then submit the certificate and this attached mapping document to nswact.cpd@racgp.org.au

Vital First Aid has an arrangement with a few “3rd parties” or “partnering arrangement” who provide services on behalf of this RTO. These services can be training, assessment, related educational and support services and/or any activities related to the recruitment of prospective learners.

Workshops delivered under a 3rd party arrangement will be clearly identified by the provider prior to commencement, as well as being clearly noted on the Booking Invite Email.

If, for some reason, a scheduled workshop cannot be conducted, either the ‘3rd party’ will contact the participants/organisation and organise an optional date/refund of any fees paid, or the RTO will make contact and arrange suitable options for the refund of fees paid or the facilitation of the workshop. 

Vital First Aid Training Services enters into a 3rd Party arrangement to deliver various courses (units of competency) on its behalf. The 3rdparty must provide the same level of professionalism and compliance with the Standards for Registered Training Organisations (RTO) 2015 that an RTO must, however, it is important that all learners are aware that the RTO is Vital First Aid Training Services Pty Ltd and that Vital First Aid Training Services will be responsible for issuing any qualifications or Statement of Attainments.

It is also important that learners visit www.vitalfirstaid.com.au before commencing any Nationally Recognised training with the 3rd party to view information about the courses you are wanting to attend and view our various policies including complaints, appeals, support services, and our student handbook.

If you are in any way concerned about this arrangement or feel that you have not been provided the information/services required, we encourage you to contact us at Vital First Aid 

Due to our location-based variable pricing structure, as well as operational factors, course fees may change over time and region. As a result, participants may notice variations in the fees paid compared to current offers. Please be aware that we do not provide refunds or adjustments for such price differences

Many of our courses require students to complete some sort of pre-course learning. To ensure this learning is fully supported and provides the best experience for students, students can gain assistance from a senior trainer during our business hours by simply calling the office. Outside of business hours support can be gained via our Facebook page Vital First Aid. This out-of-hours support is not monitored 24/7 but we do endeavor to get back to you the same day. 

Participants in most of our courses require basic computer skills and internet access both before and during their course, this is to enable completion of any pre-course work, creation of an electronic Learner Portal and also in some cases, completion of assessments online. If you can navigate Facebook or a basic web page as an example, you should have no issues. Please feel free to contact us for further guidance – our trainers can also assist you on the day if required. Recommended devices include ipads, Laptops or smartphones – ideally using CHROME as the browser.

We recommend that participants log into their Learner Portal before the course to ensure they are familiar with the process, this is also an ideal time to update all their critical details like the USI and AVETMISS data.

If you are having difficulties logging into the Learner Portal check out our Learner Portal FAQ page

Critical information you need to know when attending one of our courses:

  • Ensure your Date of Birth, other personal information, and USI are entered. No certificate can be issued without a valid USI and date of birth. If you do not have a USI, you can obtain one by visiting https://www.usi.gov.au/students
  • Ensure that any pre-course On-line Learning is completed before the course. If you have any pre-course work, it will be listed under Learning to Do in your Learner Portal. Only the registered participant is permitted to complete the online work and it must be completed prior to attending the course. 
  • A smartphone/laptop or tablet with internet access is needed to complete assessments during the course (some venues also have wifi). We use online assessments which are completed on your device. The trainer will be able to assist you with this if needed. Please download and use the latest version of CHROME. We cannot support other browsers. 
  • With short courses such as first aid and CPR, it is critical that they start on time. Our trainers have to ensure each student is fully aware of our expectations in relation to assessments, COVID safety, and general house-keeping. We recommend students arrive 15mins early as the course starts at the specified time. Students that arrive late will generally not be permitted into the class. A fee may apply to re-book and no refunds will be provided for late students who are refused entry.
  • PHYSICAL REQUIREMENTS – some courses require a reasonable level of physical fitness, this may include things such as the ability to complete CPR on an adult on the floor. Please see details on the actual unit you are attending to ensure you meet these requirements. Many of the requirements are mandatory – meaning they MUST be met by any RTO delivering that specific unit. If you are unsure please contact us prior to the course. 

Any complaint that you have about Vital First Aid should be directed to the CEO. Vital First Aid has a formal process of investigation for all complaints and your privacy will at all times be maintained. If a mutually acceptable resolution cannot be achieved we will direct you to the appropriate organisation for further action. 

Is the student UNDER 18 years of age?

Consent to attend a course and provide us with personal information is required for those under 18. A  consent form can be downloaded here, signed by a parent/guardian and brought with the student to the course.

Minors ( under 18 years of age ) attending courses must be accompanied by a parent or guardian. Vital First Aid cannot take responsibility for minors attending these courses. Some clubs may allow unaccompanied minors to remain in the function room, the parent /guardian should check this with the club if the parent/guardian cannot stay with the minor.

We do require ALL participants of courses to complete their profiles online prior to any certificates/statement of attainments being sent. This includes completion of AVETMISS data requirements for NCVER which includes providing information about your educational history, place of birth etc. We are unable to provide you with any Nationally Recognised certification without the USI number and the additional AVETMISS data. An example of the type of personal information that we e required to gain under AVETMISS is:

  • full name 
  • birth date
  • Gender
  • In which country were you born?
  • Do you speak a language other than English at home?
  • Are you of Aboriginal or Torres Strait Islander origin?
  • Do you consider yourself to have a disability, impairment or long-term condition? some details will be requested
  • What is your highest COMPLETED school level? 
  • Are you still enrolled in secondary or senior secondary education?
  • Have you SUCCESSFULLY completed any of full qualifications?
  • what BEST describes your current employment status?
  • what is the main reason you are undertaking this course?

A verified USI (unique Student Identifier) number is required to be supplied by every student in order to receive a certification for any of our Nationally Recognised units of competency. This is a Federal Government requirement applied to ALL Nationally Recognised training. A USI can be obtained from www.usi.gov.au 

In certain cases students may be exempt from supplying a USI. Please refer to the USI website Exemptions for details

Students not providing a USI will not have access to online student portal or the ability to have online verification of qualifications. Students must also be aware that if they successfully claim exemption from supplying a USI their training activity will not be included in the National VET Activity Provider Collection and that the training activity will not appear on their Authenticated VET Transcript.

Simply attending a course DOES NOT guarantee that you will be awarded the certification for that course. 

All Nationally Recognised units of competence require you to attend the course for the required duration and also to successfully complete the assessments and any pre-course online work. The trainer / assessor will make all effort to assist you during the course but there is still no guarantee certification will be issued if you are unable to meet all of the criteria for that specific unit.  

General Practitioners may gain 5 Category 2 CPD points for CPR training. GP’s can attend any of our public CPR courses and then submit the certificate and this attached mapping document to nswact.cpd@racgp.org.au

Vital First Aid has an arrangement with a few “3rd parties” who provide services on behalf of this RTO. These services can be training, assessment, related educational and support services and/or any activities related to the recruitment of prospective learners.

Workshops delivered under a 3rd party arrangement will be clearly identified by the provider prior to commencement as well as being clearly noted on the Booking Confirmation Email.

Vital First Aid Training Services enters into a 3rd Party arrangement to deliver various courses (units of competency) on its behalf. The 3rdparty must provide the same level of professionalism and compliance with the Standards for Registered Training Organisations (RTO) 2015 that an RTO must, however, it is important that all learners are aware that the RTO is Vital First Aid Training Services Pty Ltd and that Vital First Aid Training Services will be responsible for issuing any qualifications or Statement of Attainments.

It is also important that learners visit www.vitalfirstaid.com.au before commencing any Nationally Recognised training with the 3rd party to view information about the courses you are wanting to attend and view our various policies including complaints, appeals, support services, and our student handbook.

If you are in any way concerned about this arrangement or feel that you have not been provided the information/services required, we encourage you to contact us at Vital First Aid 

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